Compliance

ASBYRGI Communication Consulting Private Limited is an Indian private limited company with its registered office in Hyderabad, Telangana.

Registered and operating office: Survey no 06, 2/91, MR Prime, BP Raju Marg, Laxmi Cyber City, Whitefields, Kondapur, Serilingampally, Rangareddy, Telangana 500084.

The authorised signatory for contracts is named in the document set we send with any proposal or bid.

Client data is processed and stored in Indian regions by default, including newspaper page images, television recordings, transcripts and call audio.

Any exception, such as a region outside India or a vendor that processes data elsewhere, is named in your contract before it applies.

Backups stay in the same region as the primary copy.

For monitoring work we process the personal data that appears in published coverage: names, designations and quoted statements of the people named in it. For calling work we process the phone numbers you give us, the call recording and its transcript.

The basis is your instruction as the data fiduciary: you decide whose coverage is tracked and which list is called, and we process it on your behalf under contract.

Retention is set in your contract. You can ask us to delete any of it at any time, and we confirm in writing when it is gone.

Calls made or answered by the agent are recorded, and the caller is told so on the call.

Recordings and transcripts are available to your named contacts and to the ASBYRGI staff working on your account. They are not used to train models for other clients.

Retention is the schedule you set in your contract. At the end of it the recording and its transcript are deleted, and the deletion is logged.

Outbound calling in India runs on DLT registration and a consent basis for the list. We ask for both before the first call and we will not dial a list that does not have them.

We check your list against DND where it applies and tell you what we cannot use.

An opt-out is honoured on the call itself and permanently afterwards, across every campaign you run with us.

Client data is visible to the ASBYRGI staff assigned to that account and to the engineers maintaining the platform. Access is granted per account.

Access is granted when someone joins the account and removed the day they leave it or the account closes.

Data is encrypted in transit and at rest.

Our website and email are hosted by GoDaddy.

We tell you before a new subprocessor starts processing your data.

If something about your data is wrong, or you believe it has been handled incorrectly, write to the contact below and say what happened.

A person acknowledges every report and tells you what we are doing about it. The response time we commit to is written into your contract.